Shipping policy

Shipping Policy

Thank you for shopping at Norvalight. We believe in transparency and simplicity, which is why we offer Free Standard Shipping on every single order.

1. Shipment Processing Time

All orders are processed within 1-4 business days. Please note that orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.

2. Shipping Rates & Delivery Estimates

We offer one simple shipping method for all our customers:

  • Shipping Method: Standard Shipping

  • Estimated Delivery Time: 7-15 business days

  • Shipping Cost: FREE

While we strive to meet these timelines, delivery delays can occasionally occur due to carrier issues or customs clearance.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours.

4. Customs, Duties, and Taxes

Please note that all international orders may be subject to customs duties and taxes, which are the sole responsibility of the customer.

5. Damages

If your order arrives damaged, please contact us immediately at norvalight@outlook.com. To help us resolve the issue quickly, please save all packaging materials and include photos of the damaged item in your email.

Questions?

Our team is here to help. If you have any questions about your delivery, please reach out:

  • Email: norvalight@outlook.com